Refund policy

Return and Refund Policy

If something's gone wrong with your order, we want to make it right. Email us at info@spry.co.nz with your order number or full name, and we'll do our best to help.

Our policy sits alongside your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which give you additional rights that we cannot limit.

Faulty or incorrect items

If your order arrives damaged, or if we've sent you the wrong product, we'll issue a full refund or send a replacement at no cost to you. Please contact us within 30 days of delivery with your order number and a description of the issue.

What we don't cover

We don't accept returns or issue refunds for:

•            change of mind
•            products that have been opened or used
•            products purchased at a discount, unless they're faulty

Your consumer rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, or refund regardless of the conditions above.

Subscriptions

Cancelling or pausing a subscription doesn't refund a delivery that's already been dispatched — see our Subscription Cancellation Policy for details.

Contact

For all returns and refund queries, email info@spry.co.nz. Please include your order number or full name.